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  • Departmental Examination for promotion of Ministerial officers to the grade of Tax Assistants to the Grade of Executive Assistants of Central Taxes & Customs to be held in the month of September, 2020-Click here
  • Conduct of DPC for promotion to the post of Chief Accounts Officers (Customs) Group 'A' Gazetted-Click here
  • OM dated 13.07.2020 regarding corrections in the integrated All India Seniority List (AISL) of Administrative Officers (CGST & Central Excise including Directorate) for the period 01.07.2014 to 31.12.2016-Click here
  • Frequently asked questions on Manufacture and Other Operations in Customs Warehouse-Click here
  • Notification issued for extending due date for filing FORM GSTR-4 for financial year 2019-20
  • Half day Online Training on " Official use of Rajbhasha in Rajbhasha Act and e-office" for CBIC officers on 24th July, 2020-Click here
  • Vacancy for the post of Deputy Director (Grade A5) in Capacity Building Directorate, World Customs organisation (WCO)-Click here || Annexure-I || Annexure-II || Application form
  • Preventive measures to contain spread of COVID-19-Click here
  • Letter of DG (HRD) on the identification and execution of the Swachhta Projects for the financial year 2020-21-Click here
  • Access to Online Course on "GST Audit and Supply of Services" for officers of Groups A , B and C -Click here
  • Call for nomination for Online Training on Low Technology Threats to Public Transportation (LTTPT) being conducted by NACIN, Faridabad from 31st August-4th September 2020 in association with US Department of State -Click here
  • Online Training on "Demands and Recovery, Offences and Penalty, Prosecution and Compounding under GST Law" on 17th July 2020 from 10:30 AM to 01:00 PM -Click here
  • SSC cgle 2016- conditions of outcome of Court Case OA No. 2964/2017- Rohit Kumar & Ors. -Click here
  • CGST Rules, 2017 as amended up to 01.07.2020 have been uploaded.
  • Inviting entries for the inaugural issue of NACIN Journal. -Click here
  • Eighth Amendment (2020) to CGST Rules
  • CBIC has launched ECCS Trade Helpdesk for addressing queries of importers/ exporters about customs clearance through international courier terminals at Bengaluru, Delhi and Mumbai. Click here for details.
  • ECCS application will be accessible via the URL https://eccs.cbic.gov.in/eccs/
  • AC/DC who have flair for IT related work and have desire to make impact in CBIC IT initiatives may apply for DG System -Click here
  • Extension of validity of AEO certification for ease of renewal process (Modification in Circular No. 27/2020 dated 02.06.2020) [Circular No. 31/2020 - Customs dated 30.06.2020]. -Click here
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CITIZENS’ CHARTER

Vision
Partnering in India’s socio-economic growth by formulating and implementing progressive indirect tax policies adopting stakeholder-centric approach and protecting the frontiers.
Mission
 A robust indirect tax and border control administration, with a view towards delivery of services, which is –
  • Simple and predictable
  • Fair and just
  • Transparent
  • Technology-driven
 
           and which –
  • Encourages trust – based voluntary compliance
  • Protects honest taxpayers’ rights
  • Facilitates trade with risk-based enforcement
  • Enables legitimate movement of people, goods and services.
  •  Supplement the efforts to ensure national security, and;
  • Continually invests in capacity building to achieve professional and ethical excellence.
 
Our Motto
 
“Desh Sevarth Kar Sanchay” Tax collection in Service of the Nation
 
Core Values
  • Integrity and judiciousness
  • Impartiality and Fairness
  • Courtesy and Understanding
  • Objectivity and Transparency
  • Uprightness and Conscientiousness
  • Promptness and Efficiency
Our Expectations
We expect citizens to:
  • Uphold and respect the laws of the land
  • Voluntarily discharge all tax liabilities
  • Fulfill their duties and legal obligations in time
  • Be honest in furnishing information
  • Be co-operative and forthright in inquiries and verifications
  • Avoid unnecessary litigation.
OUR STANDARDS
We aspire to provide the following key services within specified timelines:
S.No. Key Services Timelines
1 i. Acknowledgement of all written communication including declarations, intimations, applications and returns  3 days
ii. Acknowledgement of communication received through electronic media Immediate
 
2 Convey decision on matters including declarations or assessments 15 days
3 i. Disposal of refund claim of Customs Duty
ii. Disposal of refund claims of GST
 90 days from receipt of complete application
 60 days from the receipt of complete application
4
  • i. Sanction of Drawback
  • (a) In Case of electronic processing of drawback claims 7 days after filing of export general manifest
    (b)  In Case of manual processing of drawback claims 15 days of filling of manual return
    ii.  Fixation of Brand rate of Duty Drawback 30 days from date of complete application
    5 Cargo Release Time
    (a)   In case of exports
    i. For Sea Cargo
    ii. Air Cargo, Inland Container Deport & Land Customs Stations

    i. 48 hours
    ii. 24 hours
    (b)   In case of imports
    i. For Sea Cargo
    ii. Air Cargo, Inland Container Deport
    iii. Land Customs Stations

    i. 72 hours
    ii. 48 hours
    iii. 24 hours
    6 GST Registration 3 days after receipt of complete application form
    7 Amendment in registration, if found eligible 15 days
    8 Cancellation of GST Registration 30 days from the date of application
    9 Advance intimation before undertaking audit Minimum 15 days
    10 Conclusion of Audit, if being conducted at the premises of the auditee
     
    • a.GST Audit
    • b.Customs Audit
     

     
    • a.90 days from the commencement of audit
    • b.30 days from the commencement of audit
    11 Intimation of findings of audit 30 days after conclusion of audit
    12 Release of seized documents and things, if not required by the Department 30 days after issue of Show Cause Notice
    13 Complete examination and clearance of export consignment at factory/warehouse premises 24 hours from receipt of application by proper officer
     
    14 Permission for self-sealing for export consignment 10 days from receipt of application by proper officer
    15 Issue of Orders-in-Original/Orders-in-Appeal 30 days from the date of conclusion of personal hearing where all the requisite information is available
    16 Finalization of provisional assessment 30 days from the date of conclusion of inquiry or submission of requisite documents
    17. Return of Bond and BG in Export Promotion Schemes
    (a) When not selected by customs for verification 10 days from receipt of complete application including EODC
    (b) Other cases not under investigation 30  days from receipt of complete application including EODC
     
     
    OUR COMMITMENT
    We shall strive to:
    • To encourage voluntary compliance
    • To educate citizens about indirect tax laws
    • To continuously enhance service delivery standards
    • To promote a consultative and collaborative environment
    • To provide information and other assistance at the GST Seva Kendras/Facilitation Counters as also on the website www.cbic.gov.in
    • To effectively combat corruption as part of the comprehensive national mission for promotion of integrity
    Grievance Redressal
    • We will acknowledge grievances within 48 hours of receipt and attempt to provide final reply within 30 days of their receipt.
    • In case the grievance is not responded to within the prescribed time norms or the remedy offered is not satisfactory, an appeal can be filed with the next higher authority. The appeal will be decided within 15 days of the receipt.
    • Common grievances can be taken up in Open House meetings of Public Grievance Committee, Customs Clearance Facilitation Committee, Permanent Trade Facilitation Committee, Regional Advisory Committee.
    • The grievance redressal mechanism including contact details of public grievance officers are available on the website www.cbic.gov.in

     




    Note:

    • Information required to be published under Section 4.1.b of RTI Act, 2005 are available on the website www.cbic.gov.in
    • The standards of service deliverables under GST are applicable mutatis mutandis to the service deliverables under Central Excise and the Service Tax.
    • Time norms for other services, as may be prescribed, shall also be observed.