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Directorate General of Taxpayer Services

Customs & Central Excise,
I.P. Estate, C.R. Building, New Delhi - 110 002

Section,4 (1) (b) (i) The particulars of the organization, functions and duties

Directorate of Publicity and Public Relations was established in the year 1979 as an attached office to Central Board of Excise and Customs, Deptt. of Revenue, Ministry of Finance. The Hqrs. Office of the Directorate is situated at Central Revenue Building, I.P. Estate, New Delhi. The Commissioner is the head of the Directorate. Besides Commissioner, there are two Addl./Jt. Commissioners and three Asstt. Commissioners along with subordinate staff. This Directorate has got no Zonal/Branch Office.

This Directorate is primarily responsible firstly for publicity campaigns concerning public awareness of Service Tax, Central Excise and Customs and for this purpose all the available media including print media, electronic media and Internet are used. The second important assignment of this Directorate is to maintain public relations.

The Commissioner of this Directorate is also a nodal Officer for implementation of Citizen's Charter and Public Grievances.

(ii)       The powers and duties of officers and employees

The Officers working in this Directorate are discharging their duties as entrusted by CBEC. Besides the functions mention at S.No. (1) above, this Directorate is also responsible for publication, inter-alia, of Central Excise Tariff and Custom Tariff.

commissioner, is the Head of the Department and overall in-charge of this Directorate having all administrative and financial Powers. Jt. Commissioner, Administration assists the Commissioner and supervises work of staff posted in this Directorate.

Group 'b'and 'c' staff carry out the work pertaining to their respective sections as well as any work assigned to them by their superiors from time to time.

(iii)      The procedure followed in the decision-making process including channels of supervision and accountability

Among the officers posted in the Directorate, Commissioner represents as the Head of the Directorate and takes final decisions on all important issues. Two Addl./Jt. Commissioners and three Asstt. Commissioners assist the Commissioner in carrying out the entire work of the Directorate and supervise the work and performance of the subordinate staff.

(iv)      The norms set for the discharge of its functions.

No norms have been prescribed for functioning of this Directorate. However, publication of Central Excise  and Custom Tariffs, and other periodicals are carried out by this Directorate. Further, this Directorate also publishes Notifications & Circulars issued by CBEC on day to day basis as well as disseminating the  Notifications & Circulars on the same very day as statutorily required. The Directorate is also discharging functions as desired by Board.

(v)        The rules, regulations, instructions, manuals and records, held by it or under it control or used by its employees for discharging it functions

The following are the rules, regulations, instructions, manuals and records primarily used by the Officers of this Directorate for discharging their day to day functions:

(a)  Central Civil Services (Classification, Control and Appeal) Rules, 1965.

(b)   Central Civil Services (Conduct) Rules, 1964.

(c)   Delegation of Financial Powers Rules, 1978.

(vi)      A statement of the categories of documents that are held by it or under its control

This Directorate is not concered with execution or implementation of statutory rules and regulations pertaining to other Customs & Central Excise Law. Accordingly, no such records or documents are maintained or kept under control.

(vii)     The particulars of any arrangement that exists of Consultation with, or  representation by, the members of the public in relation to the formulation of its policy or implementation therof

This Directorate does not formulate any policy. However, various policies formulated by the Ministry of Finance/CBCE are circulated to the field formations and trade for information and implementation. This Directorate is using print and electronic media and internet for advertisement of various policies and informations relating to Customs, Central Excise & Service Tax.

(viii)    A statement of the Board, Councils, Committees and other bodies consisting of two or more persons constituted as it part or for the purpose of its advice, and as to whether meetings of those boards, councils, committees and other bodies are open to the public, or the minutes of such meeting are accessible for public

Not relevant to this Directorate.

(ix) Directory of its offices and employees


This information has been notified by the Directorate separately.


(x) Monthly remuneration received by each of its officers and employees, including the system of compensation as provided in its regulations


This information has been notified by the Directorate separately.


(xi) Budget allocated to each of its agency, indicating the particulars of all plans, proposed expenditures and reports on disbursements made

This information has been notified by the Directorate separately.

(xii)     The manner of execution of subsidy programmes, including the amounts allocated and the details of beneficiaries of such programmes.

Not Applicable to this Directorate

(xiii)    Particulars of recipient of concession, permits or authorizations granted by it

Not Applicable to this Directorate

(xiv)    Details in respect of the information, available to or held by it, reduced in an electronic form

(a)           Details of the Salaries paid to employees of the Directorate.

(b)           Data relating to the publications of Hand Book for the employees of CBEC

(c)           Day to day updating of Customs & Central Excise Tariff.

(xv)  The particulars of facilities available to citizens for obtaining information, including the working hours of a library or reading room, if maintained for public use.


This information has been notified by the Directorate separately.

(xvi) Names, designations and other particulars of the Public Information Officers :


Please see the list of CPIOs provided separately at


(xvii) Such other information as may be prescribed -