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DIRECTORATE GENERAL OF GOODS & SERVICES TAX (Hqrs.)

A FRAMEWORK FOR TRANSPARENCY AUDIT

The particulars of its organisation, functions and duties (Section 4(1) (b)(i) of RTI Act, 2005)

1. Organisation and Functions
1.1 Particulars of its organisation, functions & duties (Section 4(1)(b)(i) of RTI Act, 2005
  (i) Name and address of the Organization
Directorate General of Goods and Services Tax
5th Floor, Telephone Exchange (MTNL) Building,
8-Bhikaji Cama Place, New Delhi-110066.
  (ii) Head of the Organisation
Pr. Director General (Sanctioned Post) Organisation presently headed by the Director General.
  (iii) Vision, Mission and Key objectives & (iv) Function and Duties.

1. Capacity Building - Developing training modules including e-training modules; training of officers of CBEC; other Central Government agencies and State GST officers, coordination
with NACIN and State GST training centres; vetting of training material developed by NACIN and coordination with DG NACIN for imparting training related to GST.
2. Research and Analysis - Research and analysis of (a) Subjects relevant to GST; (b) Best practices in global environment; (c) Database and issues relating to collection of CGST,
IGST and SGST.
3. Assist the Policy Wing of GST of CBEC.
4. To act as a Think Tank and an intermediary between the CBEC and field formations - Examining the issues relating to GST on the basis of inputs received from trade,
professionals and other stake holders and forwarding the suggestions to GST policy wing of CBEC; Coordination with other Ministries of Centre and various state bodies for organisation of
outreach programmes and training sessions.
5. Coordination with various Directorates of CBEC, Central Government Ministries/Departments and State/UT Government Ministries/Departments connected to GST - Examining the issues
relating to GST on the basis of inputs received from Directorates of CBEC and other stakeholders and officers and forwarding the suggestions to GST policy wing of CBEC; coordination
with State/UT GST policy wing.
6. Information Technology - Coordination with GSTN, Directorate of System, DGARM and IT Wings of State GST; making suggestions for change in IT system based on feedback from
Trade, field formations, other Directorates of CBEC and other stakeholders and officers; maintaining and updating the DGGST website.
7. References received from Prime Minister's Office and President's Secretariat - The GST Policy Wing has been receiving lot of references from the Prime Minister's Office and the
President's Secretariat. Each of these references/petitions required examination and uploading of the replies on the PMO replies. It has been decided that GST Policy Wing will reply
to only those petitions which are in the nature of VIP references and involves issues of high importance and immediate attention. All other references will be forwarded to this
Directorate for further action and uploading of replies.
8. Broadsheeting of representation from the trade/industry - Various representations received from the trade and industry on various issues relating to law and procedure shall be
compiled in form of broadsheets. The same would be analysed and important issues raised which require which require a change in the law or procedure should be forwarded to the GST
Policy Wing, for further necessary action, on a fortnightly basis.
9. Parliamentary Questions - Data required for answering the Parliamentary Questions would be collected and compiled from the field formations/Directorates/GSTN, as the case may
be by DG GST and forwarded to the GST Policy Wing.
10. Collation/Analysis of Data - Any requirement of data and information required for policy making and specific decisions shall be got collected from the field formations by DG
GST on the request by GST Policy Wing.

(v) Organization chart.
Annexure A
(vi) Any other details-the genesis, inception, formation of the department and the HoDs from time to time as well as the committees/ commissions constituted from time to time have been dealt.
Formed vide Board's Order No. 01/ Ad. IV/ 2015 dated 31st July issued vide F. No. A11013/ 18/ 2015 Ad. IV. Created by shifting the headquarter of Directorate General of Services Tax (DGST) from Mumbai to Delhi and re-named as Directorate of Goods and Services Tax (DGGST) w.e.f. 01.08.2015.
As per Board's Office Order No. 09/ Ad. IV/2017 dated 2nd August, 2017 read with Board's Order F. No. 354/ 2017/ 2015 dated 19th September, 2017, the functions of DG GST, the modified mandate of DG GST, consequent to the implementation of GST w.e.f. 01.07.2017.
1.2 The powers and duties of its officers and employees. (Section 4(1) (b)(ii) of RTI Act, 2005)
(i) Powers and duties of officers (administrative financial and judicial)
As per charter assigned by CBIC from time to time (https://www.cbic.gov.in/htdocs-cbec/whoweare/ctzen-chtre) Annexure B
(ii) Power and duties of other employees
As per charter issued by CBIC
(iii) Rules/ orders under which powers and duty are derived and
As per CBIC/ charter assigned to DGGST
(iv) Exercised
As per CBIC/ charter assigned to DGGST
(v) Work allocation
Annexure C
1.3 Procedure followed in decision-making process (Section 4(1)(b)(iii) of RTI Act, 2005)
(i) Process of decision making Identify key decision-making points.
As per charter issued by CBIC
(ii) Final decision making authority.
The Pr. Director General/ Director General.
(iii) Related provisions, acts, rules etc.
As per CBIC /charter assigned to DGGST
(iv) Time limit for taking a decisions, if any.
As per CBIC/ Service Standards of Citizen Charter assigned to DGGST
(v) Channel of supervision and accountability.
As per CBIC/ charter assigned to DGGST
1.4 Norms for discharge of functions. (Section 4(1)(b)(iv) of RTI Act, 2005)
(i) Nature of functions/ services offered.
As per charter issued by CBIC
(ii) Norms/ standards for functions/ services delivery
As per charter issued by CBIC
(iii) Process by which these services can be accessed
As per charter issued by CBIC
(iv) Time-limit for achieving the targets(
As per CBIC/ charter assigned to DGGST
(v) Process of redress of grievances
As per CBIC/ charter assigned to DGGST
1.5 Rules, regulations, instructions, manuals and records for discharging functions (Section 4(1)(b)(v) of RTI Act, 2005)
(i) Title and nature of the record/ manual/ instruction.
As per CBIC/ charter assigned to DGGST
(ii) List of Rules, regulations, instructions manuals and records.
As per CBIC/ charter assigned to DGGST
(iii) Acts/ Rules manuals etc.
As per CBIC/ charter assigned to DGGST
(iv) Transfer policy and transfer orders.
As per CBIC/ Cadre Controlling Authority
1.6 Categories of documents held by authority under its control. (Section 4(1)(b)(vi) of RTI Act, 2005)
(i) Categories of documents.
As per CBIC, sections of the department hold different categories of documents relating to work allocated to them which is as per index of CBIC Annexure D
(ii) Custodian of documents/ categories.
Officers incharge of each section/ Index of CBIC Annexure D
1.7 Boards, councils, committees and other bodies constituted as part of the public authority (Section 4(1)(b)(viii) of RTI Act, 2005)
N.A.
1.8 Directory of officers and employees, (Section 4(1)(b)(ix)
(i) Name and designation and
(ii) Telephone, fax and email ID.

DIRECTORATE GENERAL OF GOODS & SERVICES TAX (HQ)

5th Floor, MTNL (Telephone Exchange) Building, 8, Bikaji Kama Place, New Delhi – 110066

EPABX: 26702800 FAX: 26702853/ 54 Email: dggst-cbic@gov.in, adg.gst-cbec@gov.in STD: 011

Sr.No. Name of the officer. Designation Tel. No.
1 Sh. Suresh Kishnani Director General 21600090
2 Smt. Kanu Verma Kumar Pr. Additional Director General 21600091
3 Sh. Ashok Kumar Deputy Director 26702819
4 Sh. Nikhil Mohan Goyal Deputy Director 26702822
5 Sh. Balmick Chakravorty Assistant Director 26702812

DIRECTORATE GENERAL OF GOODS & SERVICES TAX, MUMBAI (WESTERN ZONAL UNIT)

Office of the Pr. Additional Director General of Goods and Services Tax, Directorate General of Goods and Services Tax, 6th Floor, 1 Aerocity, Andheri-Kurla Road, Saki Naka, Andheri (East), Mumbai – 400072

Telephone: 28500222/ 23/ 24 FAX: N.A. Email: dg.st-cbec@nic.in STD: 022

Sr.No. Name of the officer. Designation Tel. No.
1 Sh. Virender Kumar Choudhary Pr. Additional Director General 28500235
2 Sh. Shiv Pratap Singh Additional Director 28500223
3 Sh. Mahesh A. Keny Additional Director 28500222
4 Sh. Yatin J. Parmar Additional Director 28500222
5 Sh. Vinay I. Singh Additional Director 28500222
6 Sh. Anil Jain Additional Director 28500222
7 Sh. Bishan Singh Lingwal Additional Director 28500222

DIRECTORATE GENERAL OF GOODS & SERVICES TAX, CHENNAI (SOUTHERN ZONAL UNIT)

Office of the Pr. Additional Director General of Goods and Services Tax, Directorate General of Goods and Services Tax, GST Bhawan, 26/ 1, Mahatma Gandhi Road, Nungambakkam, Chennai – 600034

Telephone: 29515300/ 29515302 FAX: N.A. Email: dggst-szu@gov.in STD: 044

Sr.No. Name of the officer. Designation Tel. No.
1 Sh. Virender Kumar Choudhary Director General 022-24700915
2 Sh. M. Ezhilarasan Assistant Director 29862216
3 Sh. S. Rajagopalan Assistant Director 29862216
4 Sh. R. Prakash Assistant Director 29515303
5 Sh. Harendra Singh Pal Assistant Director 29515303

DIRECTORATE GENERAL OF GOODS & SERVICES TAX, KOLKATTA (EASTERN ZONAL UNIT)

GST Bhawan, 180, Santipally, Rajdanga Main Road, Kolkata – 700107

Telephone: 24426133/ 6130 FAX: N.A. Email: dggst-ezu@gov.in STD: 033

Sr.No. Name of the officer. Designation Tel. No.
1 Smt. Kanu Verma Kumar Pr. Additional Director General (Additional charge) 011-21600091
2 Sh. Biman Chandra Patra Assistant Director 24426133
3 Sh. Tapas Kumar Mani Assistant Director 24426133
4 Sh. Santanu Sengupta Assistant Director 24426133
5 Sh. Soumendu Ray Assistant Director 24426133
6 Sh. Ashok Kumar Shukla Assistant Director 24426133

1.9 Monthly Remuneration received by the officers & employees including system of compensation (Section 4(1)(b)(x)
(i) List of employees with Gross monthly remuneration.
Annexure E
(ii) System of compensation as provided in its regulations.
As per 7 th Central Pay Commission recommendation
1.10 Name designation and other particulars of public information officers (Section 4(1)(b)(xvi) of RTI Act, 2005)
(i) Name and designation of the public information officer (PIO), Assistant Public Information (s) & Appellate Authority.

Directorate Central Public Information Officers (CPIO) First Appellate Authority
DG GST, Delhi Sh. Loveneesh Kashyap Additional Assistant Director Sh. Ashok Kumar Deputy Director
DG GST, Mumbai Sh. Anil Jain Assistant Director Sh. Shiv Pratap Singh Additional Director
DG GST, Mumbai Sh. Harinder Singh Pal Assistant Director Sh. Virender Kumar Choudhary Pr. Additional Director General
DG GST, Mumbai Sh. Amrish Mondal Additional Assistant Director Sh. Biman Chandra Patra Assistant Director

(ii) Address, telephone numbers and email ID of each designated official.

Sr.No. Name & Designation Address of office Tel. No. Email ID
1 Sh. Loveneesh Kashyap Addl. Asstt. Director/ CPIO
Sh. Ashok Kumar Deputy Director/ FAA
Directorate General Of Goods & Services Tax (HQ), 5th Floor, MTNL (Telephone Exchange) Building, 8, Bikaji Kama Place, New Delhi – 110066 011-26702827
011-26702819
dggst-cbic@gov.in
dggst-cbic@gov.in
2 Sh. Anil Jain Asstt. Director/ CPIO
Sh. Shiv Pratap Singh Addl. Director/ FAA
Directorate General Of Goods & Services Tax, Mumbai (WZU), Office of the Pr. Additional Director General of Goods and Services Tax, Directorate General of Goods and Services Tax, 6th Floor, 1 Aerocity, Andheri-Kurla Road, Saki Naka, Andheri (East), Mumbai – 400072 022-28500222
022-28500223
dg.st-cbec@nic.in
dg.st-cbec@nic.in
3 Sh. Harinder Singh Pal Asstt. Director/ CPIO
Sh. Virender Kumar Choudhary Pr. Additional Director General/ FAA
Directorate General Of Goods & Services Tax, Chennai (SZU), Office of the Pr. Additional Director General of Goods and Services Tax, Directorate General of Goods and Services Tax, GST Bhawan, 26/ 1, Mahatma Gandhi Road, Nungambakkam, Chennai – 600034 044-29515303
022-24700915
dggst-szu@gov.in
dggst-szu@gov.in
4 Sh. Ambarish Mondal Addl. Asstt. Director/ CPIO
Sh. Biman Chandra Patra, Asstt. Director/ FAA
Directorate General Of Goods & Services Tax, Kolkatta (EZU) GST Bhawan, 180, Santipally, Rajdanga Main Road, Kolkata – 700107 033-24426130
033-24426133
dggst-ezu@gov.in
dggst-ezu@gov.in

1.11 Number of employees against whom Disciplinary action has been proposed/ taken (Section 4(2) of RTI Act, 2005)
(i) Pending for minor penalty or major penalty proceedings and
(ii) Finalised for Minor penalty or major penalty proceedings.
NIL
1.12 Programmes to advance understanding of RTI (Section 26 of RTI Act, 2005)
(i) Educational Programmes.
(ii) Efforts to encourage public authority to participate in these programmes.
(iii) Training of CPIO/ APIO.
(iv) Update and publish guidelines on RTI by the Public Authorities concerned.
Conducted by CBIC.
1.13 Transfer Policy & Transfer Orders [F No. 1/6/2011-IR dated 15.04.2013]
As per CBIC/ Cadre Controlling Authority.
2. Budget & Programme
2.1 Budget allocated to each agency including all plans, proposed expenditure and reports on disbursements made etc. (Section 4(1)(b)(xi)
(i) Total Budget for the public authority.
(ii) Budget for each agency and plan & programmes.
(iii) Proposed expenditures.
(iv) Revised budget for each agency, if any.
(v) Report on disbursements made and place where the related reports are available.
Annexure F
2.2 Foreign and domestic tours (F. No. 1/8/2012-IR dated 11.09.2012
(i) Budget.
Annexure G
(ii) Foreign and Domestic Tours by ministers and officials of the rank of Joint Secretary to the Government and above, as well as the heads of the Department.
a) Place visited.
Chennai, Lucknow, Mumbai, Hyderabad & Bangalore.
b) The period of visit.
c) The number of members in the official delegation.
There were no members in the official delegation. However only 4 officers visited these places. Annexure H
d) Expenditure on the visit.
Total amounting to Rs. 7,45,740/-
(iii) Information related to procurements.
a) Notice/ tender enquires, and corrigenda if any thereon.
b) Details of the bids awarded comprising the names of the suppliers of goods/ services being procured.
c) The works contracts concluded – in any such combination of the above – and
d) The rate/ rates and the total amount at which such procurement or works contract is to be executed.
Annexure I
2.3 Manner of execution of subsidy programme (Section 4(1)(b)(xii) of RTI Act, 2005
(i) Name of the programme and activity.
(ii) Objective of the programme.
(iii) Procedure to avail benefits.
(iv) Duration of the programme/ scheme.
(v) Physical and financial targets of the programme.
(vi) Nature/ scale of subsidy/ amount allotted.
(vii) Eligibility criteria for grant of subsidy.
(viii) Details of beneficiaries of subsidy programme (number, profile etc.)
N.A.
2.4 Discretionary and non-discretionary grants [F No. 1/6/2011-IR dated 15.04.2013]
(i) Discretionary and non-discretionary grants/ allocation to State Government/ NGOs/ other institutions.
(ii) Annual accounts of all legal entities who ae provided grants by the public authorities.
NA
2.5 Particulars of recipients of concessions, permits of authorisations granted by the public authority (Section 4(1)(b)(viii) of RTI Act, 2005
(i) Concessions, permits or authorizations granted by public authority.
(ii) For each concessions, permit or authorization granted.
a) Eligibility criteria.
b) Procedure for getting the concession/ grant and/ or permits of authorizations.
c) Name and address of the recipients given concessions/ permits or authorizations
d) Date of award of concessions/ permits of authorizations.
N.A.
2.6 CAG & PAC paras [F No. 1/6/2011-IR dated 15.04.2013]
CAG and PAC paras and the action taken reports (ATRSs) after these have been laid on the table of both houses of the parliament.
NIL
3. Publicity Band Public Interface
3.1 Particulars for any arrangement for consultation with or representation by the members of the public in relation to the formulation of policy or implementation thereof (Section 4(1) (b) (vii) of RTI Act, 2005 w.r.t. F. No. 1/ 6/ 2011-IR dated 15.04.2013.
Arrangement for consultations with or representation by the members of the public
(i) Relevant Acts, Rules, Forms and other documents which are normally accessed by citizens.
The representation made by the members of the public through RTI/CPGRAM correspondences are properly addressed by replying the correspondences to the addressee/applicant within due time frame as mandated. If required, he may visit the office in working hours. The acts/rules/regulations guiding the function and actions of the organization is openly available at public forum.
(ii) Arrangements for consultation with or representation by
a) Members of the public in policy formulation / policy implementation
b) Day & time allotted for visitors
c) Contact details of Information & Facilitation Counter (IFC) to provide publications frequently sought by RTI applicants
Members of public can visit the office during any working hours. The designated PIO oversees supply of information sought by the public. All necessary information sought by public is available in open forum.
Public- private partnerships (PPP)
(i) Details of Special Purpose Vehicle (SPV), if any
(ii) Detailed project reports (DPRs)
(iii) Concession agreements
(iv) Operation and maintenance manuals
v) Other documents generated as part of the implementation of the PPP
(vi) Information relating to fees, tolls, or the other kinds of revenues that may be collected under authorisation from the government
(vii) Information relating to outputs and outcomes
(viii) The process of the selection of the private sector party (concessionaire etc.)
(ix) All payment made under the PPP project.
Public- Private Partnerships (PPP) related works are not been carried out in DGGST.
3.2 Are the details of policies/ decisions, which affect public, informed to them (Section 4(1)(c) of RTI Act, 2005)
Publish all relevant facts while formulating important policies or announcing decisions which affect public to make the process more interactive;
(i) Policy decisions/ legislations taken in the previous one year
(ii) Outline the Public consultation process
(iii) Outline the arrangement for consultation before formulation of policy
As per various Acts/ Rules/ Circulars/ Notifications issue by CBIC
3.3 Dissemination of information widely and in such form and manner which is easily accessible to the public (Section 4(3) of RTI Act, 2005)
Use of most effective means of communication.
(i) Internet (website)
Available on CBIC website www.cbic.gov.in
3.4 Form of accessibility of information manual/ handbook (Section 4(1)(b) of RTI Act, 2005)
Information manual/ handbook available in
(i) Electronic format
CBIC website www.cbic.gov.in
(ii) Printed format
Issued by CBIC (updated time to time)
3.5 Whether information manual/ handbook available free of cost or not (Section 4(1)(b) of RTI Act, 2005
List of materials available
(i) Free of cost
(ii) At a reasonable cost of the medium
Issued by Directorate General of Taxpayer Services (Formerly known as Directorate of Publicity and Public Relations)
4. E. Governance
4.1 Language in which Information Manual/Handbook Available.
(i) English
(ii) Vernacular/ Local Language
Hindi and English.
4.2 When was the information Manual/Handbook last updated?
The information is being regularly updated by CBIC on website i.e., www.cbic.gov.in
4.3 Information available
(i) Details of information available in electronic form
https://www.cbic.gov.in/htdocs-cbec/gst/index-english
(ii) Name/ title of the document/record/ other information
(iii) Location where available
The information is available on www.cbic.gov.in and https://www.cbic.gov.in/htdocs-cbec/info-act/dg/dg-st
4.4 Particulars of facilities available to citizen for obtaining information (Section 4(i) (b) (xvii)
(i) Name & location of the faculty.
The Deputy Director (Admn.)
(ii) Details of information made available.
Information sought online/ off-line.

(iii) Working hours of the facility.
Working hours are 0930 hrs. to 1800 hrs on all working days.
(iv) Contact person & contact details (phone, fax, email)
EPABX: 011-26702800 FAX: 011-26702853/ 54 Email: dggst-cbic@gov.in, adg.gst-cbec@gov.in
4.5 Such other information as may be prescribed under Section 4(i) (b)(xvii)
(i) Grievance redressal mechanism
Other than RTI/ CPGRAM, aggrieved individual/ entity may approach the Principal Additional Director General, DGGST, Hqrs. for grievance redressal.
(ii) Details of applications received under RTI and information Provided. Annexure J
Attached as Annexure – J
(iii) List of completed schemes/projects/ Programmes
(iv) List of schemes/ projects/ programme underway
(v)Details of all contracts entered into including name of the contractor, amount of contract and period of completion of contract
(vi) Annual Report
(vii) Frequently Asked Question (FAQs)
Not applicable.
(viii) Any other information such as
(a) Citizen's Charter
(https://www.cbic.gov.in/htdocs-cbec/whoweare/ctzen-chtre)
b) Result Framework Document (RFD)
Not applicable.
(c) Six monthly reports on the
(d) Performance against the benchmarks set in the Citizen's Charter
Not applicable.
4.6 Receipt & Disposal of RTI application & appeals (F. No. 1/ 6/ 2011-IR dated 15.04.2013)
(i) Details of applications received and disposed.
Annexure K
(ii) Details of appeals received and orders issued.
NIL
4.7 Replies to questions asked in the parliament (Section 4(1)(d)(2) of RTI Act, 2005
Details of questions asked and replies given.
Parliament questions received from CBIC Annexure L
5. Information as may be prescribed
5.1 Such other information as may be prescribed (F. No. 1/2/2016-IR dated 17.08.2016, F. No. 1/6/2011-IR dated 15.04.2013)
(i) Name and details of
(a) Current CPIO and FAAs.
Shri Loveneesh Kashyap, Additional Assistant Director (CPIO) and Shri Ashok Kumar, Deputy Director (FAA).
(b) Earlier CPIO and FAAs from 01.01.2005.
Shri Kumar Sheel, Assistant Director & Ms. Kamal Malhotra, Assistant Director (CPIOs) and Shri Sanjay Kumar, Joint Director & Shri Rajender Kumar Gupta, Additional Director (FAAs).
(ii) Details of third-party audit of voluntary disclosure.
(a) Dates of audit carried out.
(b) Report of the audit carried out.
Third party audit of voluntary disclosure not yet been carried out.
(iii) Appointment of Nodal Officers not below the rank of Joint Secretary/ Additional HoD.
(a) Date of appointment
06.03.2020
(b) Name & Designation of the Officer
Ms. Kanu Verma Kumar, Pr. Additional Director General
(iv) Consultancy committee of key stake holder for advice on sou-motu disclosure
(a) Dates from which constituted.
(b) Name & Designation of the officers.
N/A
(v) Committee of PIOs/ FAAs with rich experience in RTI to identify frequently sought information under RTI
(a) Dates from which constituted.
(b) Name & Designation of the officers.
N/A.
6. Information Disclosed on own Initiative
6.1 Item/ information disclosed so that public have minimum resort to use of RTI Act to obtain information.
All relevant information is being uploaded on various official sites of subordinate offices affiliated to CBIC.
6.2 Guidelines for Indian Government Websites (GIGW) is followed (released in the Central Secretariat Manual of Office Procedure (CSMOP by Department of Administrative Reforms and Public Grievances, Ministry of Personal, Public Grievance and Pensions Government of India)
(i) Whether STQC certification obtained and its validity.
(ii) Does the website show the certificate on the Website?
The organization shares its data with CBIC for uploading the same at its official website.